Frequently Asked Questions (FAQ)

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This is where you should answer the most common questions prospective customers might have. It’s a good idea to cover things like your payment method, product warranty info, shipping and returns, etc. Check out the examples below.


What’s your company packaging & delivery?

10kg soluble paper bags x 84 on the pallets.
20kg soluble paper bags x 42 on the pallets.
950kg plastic woven bags x 2 on the pallets(with or without bottom output )
1000kg plastic woven bags x 2 on the pallets(with or without bottom output )
500kg plastic woven bags x 2 on the pallets (with or without bottom output )
We can also produce according to your requirement.


Where are your Port of Loading?

Tianjin Port & Qingdao Port


What kind of payment term you can accept?

We can accept L/C,T/T etc.


How to order?

Please send us your purchase order by email or fax, or you can ask us to send you a Proforma Invoice for your order.

We need to know the following information for your order.

1).Shipping information: company name, delivery address, phone number, fax number, destination sea port and contact name.

2).Products information:quantity, specification, special request and package demands.

3).Delivery time required.

4).Forwarder’s contact details if there is any in China.

5).The payment term you want.


Where are your Port of Loading?

Tianjin Port & Qingdao Port


What’s the date of delivery?

The delivery time is changeable.

In stock, the delivery time is short. Products can be sent out in 15 working days.

For large quantity, the delivery date is under requirements of contract.


Can you provide the sample to us?

Yes,we can. Please inform your express account and pay for the transportation freight of samples and our samples are free for you if the quantity less than 50KGS.


How soon you can get the samples?

We need 1-2days to prepare the sample and then delivery to you.


Do you ship oversees and to P.O. boxes?

Yes, we’ll ship your package anywhere that can accept deliveries.


How long will I get replies?

Due to time difference and holidays, we will try our best to reply you in 24 working hours. If there is anything we can do to help, please feel free to contact us by Email sales@superior-abrasives.com at any time.


Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365.